Managed IT Services Provider in Sydney

Our number one activity is managed IT services. We take care of clients providing strategic business outcomes… okay, that sounds like marketing buzzwords so what exactly does that mean?

Managed IT Services means that we provide a comprehensive range of IT services that keep clients operating efficiently, effectively and securely all under one simple fee, usually a fixed monthly price (or quarterly).

Imagine all the little things that need to work to keep even your team working towards your business objectives hour after hour, day after day. It is quite a wide range of services, and these are all IT Services that we’ve delivered for years.

Managed Services for Australian businesses

More and more small and medium businesses are finding that getting ad-hoc support as and when needed just doesn’t cut it. Just think…

  • Can you get a leading provider on the phone when something breaks, let alone on-site?
  • Can you get someone to advise and plan what changes will avoid (or at least minimise) outages and team downtime?
  • Do you want to risk keeping your business running to save a few bucks?

Phases of IT Managed Services


An excellent Managed IT Service Business (yes, us) will proactively plan improvements to reduce the need for ad-hoc help. With the right infrastructure, our expert team will be able to leap into action if you do need help and usually this can be done remotely so your team can get back on track ASAP.

It is important to ensure that this work is wide enough in scope to cover all the major pitfalls, everything from cyber security to unified communications.


Upgrading failing infrastructure often closely follows the onboarding phase but as leading providers with extensive experience, we can help you manage your business objectives, your budget and give you risk management advice about what to prioritise.


We work with your operational efficiency in mind, our team consists of information technology experts that know their value is magnified when we help you and your team deliver on your business goals.

Our monitoring solutions mean that we often have a clear understanding that things are going wrong, or about to go wrong, often before your team realises. This can look like our expert team have Jedi-like reflexes but really it is just a commitment to keeping your business hassle free with an excellent service.


As leading providers, we know from experience that the technology success we deliver isn’t just about IT Platforms and Managed Services. We are an approachable and friendly team that takes pride in offering a personal service that makes a difference to you, the business owner, and to your business needs, for the benefit of your staff and your customers.

Deliver technology solutions

So you’re thinking of buying a Managed IT Services contract and no doubt you want to know what IS and IS NOT included.

Included in our Managed IT Services

  • IT Strategy Consulting Services – Especially in the initial onboarding we’ll get you planned, organised and set-up with a road map of what to look out for, what to consider replacing (or actually replace) and what services you need connected.
  • Cyber Security Services – This is a major area of works, but people are often reluctant to invest until after something goes wrong. We include an initial audit to check that user management (think passwords) is actually robust and monitored. Our extensive experience means we’ll go further than remote-only providers and ensure you have Network Security at your office and staff work-from-home (WFH) locations.
  • Physical Infrastructure – Workstations, Servers, Cables and Network equipment can all be monitored and issues addressed proactively. This also includes monitoring pesky software updates, yes even operating system updates like windows updates.
  • Unified communications – Want a phone system that links together with your team chat, video conferencing and even with your office documents and shared drives?
  • Cloud Services & Private Cloud – Is cloud technology right for you, your team and your business? We can work with you to choose the right path and eliminate or reduce your reliance on physical services. This has really come to the fore with more and more people working from home and working at the office too.

Excluded from our Managed IT Services?

Not much. We minimise on-site visits to maximise time working for clients but even then we’re friendly and practical, so we know sometimes the best answer is to get in the car and come to your office.

What to ask Managed Service Providers

Whether or not you have a Sydney Office, here are ten questions you need to ask a managed services provider before you hire them to provide you and your team with support services.

  1. If you need to go onsite in Sydney or elsewhere in New South Wales, what if any limits apply?
  2. Do you have support services that scale as business operations change?
  3. What training do you provide for users to get technical support?
  4. What is the monthly (or quarterly) cost for the Managed Services?
  5. What exclusions apply? For example: What technology options or infrastructure changes will change our plan?
  6. Does the management fee include onboarding?
  7. Do you have testimonials from Sydney or New South Wales businesses (like mine) that have switched to your managed services?
  8. Did the managed services provider document your business needs to measure success?
  9. Who is (or will be) my account manager or project managers?
  10. Are you Australian owned?
  11. Can you help me with “digital transformation”?
  12. What technology challenges do you foresee for my business, and what technology solutions are available (included or not) in the managed services agreement?

Did you notice it was 12 questions, not 10? That’s our approach, over-deliver and give you something useful.

This isn’t an exhaustive list but armed with these questions, even if you don’t talk to us (but you definitely should) then you will be more likely to find the perfect combination of…

  • the best solution with a strong focus on a proactive approach
  • great service and ongoing support
  • a cost-effective managed services provider

Contact an IT Managed Service Provider aligned with your Business Objectives.

As one of the leading IT managed service providers in Sydney, we can help businesses across a wide range of IT solutions. Choose one company for quality support and service. Contact us today on 1300 902 194 or complete the form on our contact us page.

Small & Medium Business IT Solutions Sydney

We have experience offering IT managed services across a diverse range of industries. Our technicians are passionate about helping businesses improve operations through seamless support and all businesses want IT systems that cause minimal fuss, minimal downtime. No business wants an in-house dedicated IT team. Frankly, most businesses, especially small and medium-sized operations just don’t need a dedicated team.

We have found that some small businesses are concerned by the idea of managed IT services because the pricing model is usually a monthly or quarterly subscription.

Smart business owners ask questions like – “Why do I need to pay for your services if I never need help?”. This is the very essence of proactive management that minimises your need for help, especially in a hurry, so yes, you still pay for the expertise that ensures the information technology that you use in your business today is as reliable and dependable as possible.

Your business, your managers, and your end-users get an expert who is incentivised to treat your IT Resources as mission-critical. Zectron’s goal is to maximise your uptime, enable your staff to work efficiently and therefore increase productivity.

Frequently Asked Questions about Managed IT Services Sydney

Q: Do you need a “dedicated IT team”?

A: With the resources of our toolkit even large businesses in Sydney and multi-nationals with large offices in Sydney can operate without the need for a dedicated team.

For a fraction of the cost of an IT team, you can have the machines and software solutions your users rely on every day cared for by our team.

Q: What if I don’t want a fixed monthly price?

A: You can wing it, but not with us. We’re excellent at helping companies that realise a long-term relationship is the best approach for you and your business needs. We’re experts at helping our clients avoid most problems and leap into action if they ever need us (at no extra cost). The idea that you can neglect your IT for years and then call an IT support whizz-kid at a moment’s notice is unrealistic.

Support Services

When you have proactive management of your IT solutions, the need for rapid support services is almost completely eliminated… but we know that clients like the reassurance of being available to travel to your site and fix issues. We’re here to support Sydney clients who have arranged with us to be their managed IT services provider.

If your IT Systems need immediate support but you don’t have a specialist managed services provider, we can help (so get in touch). We always prioritise existing managed services clients, but we’re happy to help new clients with some IT consultancy work, to onboard you into us becoming your trusted managed IT services provider.

How do we do it?

With many years of experience delivering technical support, we have developed a robust mix of management skills and technical tools to deliver upon the promise. Our competitive edge is the combination of the pragmatic approach of our account managers and the following tools:-


Featuring a ticketing system, our IT support team can help resolve any issues as they come up. Our responsive help desk team is efficient at finding solutions and solving problems no matter where they occur or when. We help businesses operate more efficiently.


As technologies and infrastructure change and adapt, so do the needs of our clients. Our IT experts can help you upgrade old systems and migrate from one application to the next, including cloud migration. We minimise downtime and get you back up and running as fast as possible once your systems are up to date.


Through performance analysis and threat detection, we can keep your network and servers up and running protect you against threats and tune servers for peak performance. With years of industry experience, we support Sydney business teams to stay online and up to date.


Your network and systems will constantly need attention to keep them secure from cyber security threats. We understand how important your data is to you, that is why we deliver security services that keep your business secure.


From cloud storage to server backups, we can help your business find peace of mind with our safety nets designed to keep things from getting lost or corrupted. Choose Zectron today for all your data and support solutions.


Keeping your business online is the base goal of IT Managed Services. We’re a service provider who wants to go further. That could be Strategy Consulting to ensure you’re getting the best proactive planning, and not just relying on emergency support services, and this can even include working with you to uncover automation and digital improvements that reduce the need for headcount, improve the flow of data around the business and even systemising your admin down to a minimum.

Final Word

We’re here to support Sydney businesses with first-class IT Services, we don’t have plans to get huge and then provide a lower quality service. We’re growing organically much of this is through word-of-mouth, and we like the idea that we’re seen as a boutique Sydney Managed Services Business.

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