Managed IT, cyber security and Microsoft 365 for retail stores and ecommerce businesses across Sydney and the Hills District. When the POS, the Wi-Fi or the online store goes down, sales stop. We keep your systems running so you can keep trading.
- Fixed monthly pricing
- 24/7 monitoring
- Local Norwest team
- 5.0 on Google
- BNI Ambassador of the Year 2026
- Since 2012
IT challenges for retail and ecommerce businesses
Retail runs on a mix of technology: POS terminals, EFTPOS, barcode scanners, receipt and label printers, stock systems, Wi-Fi and an online store. Many businesses also trade across more than one site, or from a shop and a warehouse.
Every one of those pieces needs to work at the same time, usually on the busiest day of the week. A slow network or a dead POS means queues, lost sales and frustrated staff.
Retail is also a target. Online stores attract card testing, fake orders and login attacks, and staff email is used for supplier invoice fraud. Customer details and order history need to be protected.
How we help
POS and in-store devices
POS computers, printers, scanners and tablets supported and maintained through managed IT services.
Multi-site Wi-Fi and networks
Reliable, secure networks across stores and warehouses, with guest Wi-Fi kept separate from POS and staff devices.
Payment security
Networks segmented and devices secured to support your PCI DSS obligations when you take card payments.
Online store support
Websites built and looked after, including WooCommerce online stores and Magento.
Cyber security
MFA, endpoint protection, email filtering and patching, managed as part of our managed IT security.
Microsoft 365 and cloud
Email, Teams and shared files through Microsoft 365 management and managed cloud services.
Why retailers choose Zectron
- IT and web in one place: the same team can look after your stores, your network and your online store.
- Minimal disruption: updates and changes planned around your trading hours where possible.
- Security first: a baseline aligned with the ASD Essential Eight.
- Fixed monthly pricing: predictable costs you can budget for.
- Local: based in Norwest, with IT support across Sydney. For businesses in Norwest, we can be on site within 1 hour.
Compliance and obligations we help you meet
Retailers handle card payments and customer details, which come with responsibilities. Your obligations depend on how you take payments and how big your business is.
- Card payments and PCI DSS: if you accept card payments, your bank or payment provider will expect you to follow the Payment Card Industry Data Security Standard. We help secure and segment the network and devices involved, and help you answer the technical questions on your annual self-assessment.
- Ecommerce security: online stores need regular updates, strong admin logins and monitoring. We keep your platform patched and backed up, and use a hosted payment gateway so card details do not touch your server where possible.
- Privacy Act 1988 and Notifiable Data Breaches scheme: businesses with annual turnover over $3 million, and some smaller ones, must protect personal information and report eligible data breaches. Even if you are exempt, customers expect their details to be kept safe.
- Email marketing: the Spam Act 2003 requires consent and an easy way to unsubscribe. We can help set up your email platform and website forms so consent is recorded.
- Ransomware payment reporting: under the Cyber Security Act 2024, businesses with annual turnover over $3 million must report any ransomware payment to the Australian Signals Directorate within 72 hours. Good backups and security make it far less likely you ever face that choice.
General information only, not legal advice. Confirm your specific obligations with your adviser or professional body.
★★★★★ 5.0 on Google from 11 reviews
“Knowledgeable, helpful, responsive and reasonably priced! Highly recommended!”
JD Jacobson, restaurant owner, Google review
Common questions
Can you support our POS and EFTPOS setup?
Yes. We look after the computers, network, printers and scanners your POS relies on, and work with your POS vendor and payment provider when an issue sits on their side.
Do we need to worry about PCI DSS?
If you take card payments, your bank or payment provider will expect you to follow PCI DSS. We help secure the network and devices involved and keep payment systems separate from guest Wi-Fi. Check your specific requirements with your payment provider.
Can you look after our online store as well as our IT?
Yes. We build and support WooCommerce and Magento stores, as well as the devices, Microsoft 365 and networks behind your business.
Can you support more than one store?
Yes. We set up consistent networks and devices across each site and manage them remotely, with on-site visits when they are needed.
Keep every store and sale running
Start with a free cyber risk scan, or book a free IT Health Check to see where your setup stands today.