Fast remote IT support, from a local team.
Most IT problems do not need a technician in your office. Our Norwest team connects securely to your computer, finds the problem and fixes it while you watch, often within minutes of your call. When hands-on help is needed, we come to you.
- Fixed within minutes
- Secure, approved connections
- On-site within 1 hour in Norwest
- 5.0 on Google
How remote support works
Contact us
Call or email and tell us what is wrong. You speak to our local team, not an overseas call centre.
Approve the connection
We only connect to your computer with your permission, using an encrypted remote support tool.
We fix it
You can watch as we work, and we explain what we found and how to avoid it next time.
What we can fix remotely
Email and Microsoft 365
Outlook errors, mailbox access, Teams, OneDrive and SharePoint issues.
Slow or faulty computers
Performance problems, crashes, software errors and failed updates.
Printers and network drives
Printing problems, mapped drives and shared folder access.
Software installs
New applications, updates and licence activation.
Passwords and access
Account lockouts, password resets and multi-factor authentication setup.
Security concerns
Suspicious emails, possible compromise and malware checks, handled quickly.
When we come on-site
If a problem cannot be solved remotely, such as faulty hardware, network equipment or a new office setup, we come to you. We can be on-site at Norwest businesses within 1 hour, with visits across the Hills District and the rest of Sydney as needed.
Included with managed IT
- Remote support is included in our managed IT services, for a fixed monthly fee.
- 24/7 monitoring means many problems are fixed before anyone notices.
- Helpdesk hours: Monday to Friday, 9am to 5pm.
- Not a client yet? Call 1300 133 770 and we will help.
★★★★★ 5.0 on Google from 10 reviews
“Great experiences with Zac managing my IT. Would highly recommend!”
Keaton Howard, Google review
Frequently asked questions
Is remote support secure?
Yes. We use an encrypted remote support tool, and we only connect with your permission. You can see everything we do on screen.
How quickly can you help?
Most remote support requests are picked up and resolved within minutes during business hours. If you need us on-site, we can be at Norwest businesses within 1 hour.
Can you support staff working from home?
Yes. Remote support works wherever your staff have an internet connection, at the office, at home or on the road.
Need help right now?
Call our local team and we will get you back to work.